Shipping and Terms
IMPORTANT AUGUST DELIVERY INFORMATION
We will dispatch your item(s) within 7-10 working days of receiving your order.
If you require your order earlier or for a specific date, please put a note in the order comments. I will endeavour to meet your request but this may not always be possible at busy times.
UK First Class Royal Mail - one small item (child's tee) £2.00
UK First Class Royal Mail - one large item (sweatshirt) or two items or more £3.75
EU First Class £5.50
International Standard £7.50
Free postage for orders over £50
Proof of postage is obtained for every delivery.
Please ensure your address is correct at check out, especially when using Paypal. Two little peas and me or the mail provider are not responsible for lost packages due to incorrect delivery information.
Two little peas and me are not liable for any tax or duties payable outside the EU.
Cancellations and Returns
All of our items are made to a high standard, in the unlikely event of a fault in your order, please contact us within 7 days so we can rectify it. A replacement will be sent once the original has been received at our HQ. Two little peas and me are not responsible for return postage, we suggest you return your item via recorded delivery.
Personalised items are made to order, therefore we do not accept refunds unless faulty.
Our Prices are liable to change at anytime.
The Information We Collect:
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of \T shirt, for example) if you contact us directly.
Why We Need Your Information and How We Use It:
We rely on a number of legal bases to collect, use, and share your information, including:
*As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
Information Sharing and Disclosure:
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
*Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
*Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
*Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me For purposes of EU data protection law I, Kate Pitts, am the data controller of your personal information, If you have any questions or concerns, you may contact me at sales@ twolittlepeasandme.co.uk